Privacy Policy

This Privacy Policy describes how Living Skillfully DBT ("we", "us", or "our") collects, uses, stores, shares, and protects your personal information when you visit our website, create an account, or purchase and access our digital courses (the "Services"). By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Last updated: 9 February 2026

1. Who We Are & Scope of This Policy

Living Skillfully DBT provides online DBT skills groups. This Privacy Policy applies to all users of our website and Services, including visitors, registered students, and instructors (where applicable). It covers all personal information we collect through our website, landing pages, payment pages, email forms, and any other tools we use to deliver our courses and communicate with you.

If you do not agree with this Privacy Policy, please do not use our Services. We may update this Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify you by email or by a notice on our website.

2. Data We Collect

We collect different types of information depending on how you interact with Living Skillfully DBT. This includes information you provide directly to us, information we collect automatically when you use our Services, and information from third parties.

2.1 Information You Provide to Us

We collect personal information that you voluntarily provide when you:

Create an account or update your profile
Purchase a digital course or subscription
Subscribe to our email list, newsletter, or waitlist
Submit a support request or contact us
Participate in surveys, webinars, or promotions
Post content in course communities or discussion areas (where applicable)

This information may include:

Name and contact details (such as email address and, optionally, phone number)
Account login credentials (such as username and password)
Billing details (such as billing address and VAT/Tax ID where applicable)
Course preferences and learning interests
Any messages or content you send to us (support messages, feedback, reviews)
Any information you voluntarily share inside course discussions or community areas

2.2 Information We Collect Automatically

When you access or use our website and Services, we automatically collect certain information about your device and usage. This information helps us maintain security, improve performance, and better understand how learners use our platform. It may include:

Device information (such as device type, operating system, browser type, and version)
Log data (such as IP address, access times, pages viewed, and referring websites)
Usage data (such as the courses you view, lessons completed, time spent on content, and features used)
Approximate location information based on your IP address (e.g., country or city level, not precise GPS coordinates)
Technical data to ensure compatibility (such as language preference and time zone)

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

Payment processors (e.g., confirmation that a transaction was successful)
Email marketing platforms (e.g., subscription status and preferences)
Analytics providers and ad networks (aggregated information about how users discovered our website)
Single sign-on (SSO) or social login providers, if we support them and you choose to use them

We use this information in accordance with this Privacy Policy and any additional restrictions imposed by the third-party source.

3. How We Use Your Information

We use the information we collect for the following purposes, to the extent permitted by applicable law:

To create and manage your account, authenticate you when you log in, and provide access to purchased courses.
To process your orders, deliver digital course content, and provide transaction receipts and billing information.
To personalize your learning experience, including recommending courses and tracking your progress.
To communicate with you about your account, course updates, policy changes, and important service-related notices.
To send marketing communications (such as newsletters, offers, and product updates) where permitted by law and your preferences.
To provide customer support, respond to inquiries, and resolve technical or billing issues.
To analyze usage patterns, improve our courses, website functionality, and overall learner experience.
To prevent, detect, and address fraud, security incidents, and technical issues.
To comply with legal obligations, enforce our Terms of Use, and protect our rights and the rights of other users.

For users located in the European Economic Area (EEA), United Kingdom (UK), or other regions with similar laws, our legal bases for processing personal data typically include: performance of a contract (e.g., to provide you with courses you purchase), compliance with legal obligations, our legitimate interests (such as improving our Services and ensuring security), and your consent where required (e.g., certain marketing communications and cookies).

4. Cookies, Analytics & Similar Technologies

We use cookies and similar tracking technologies to operate and enhance our website and Services. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our content.

4.1 Types of Cookies We Use

Strictly necessary cookies – Required for the website and course platform to function properly (e.g., to keep you logged in and secure payment pages).
Preference cookies – Remember your settings and choices (such as language and display preferences).
Analytics cookies – Help us understand how visitors use our website so we can improve performance and content (for example, via tools like Google Analytics or similar services).
Marketing and advertising cookies – Used, where applicable and permitted by law, to deliver relevant ads and measure the effectiveness of our campaigns.

4.2 Your Cookie Choices

Depending on your location, you may see a cookie banner or preference center that allows you to accept or reject non-essential cookies. You can also manage cookies through your browser settings by blocking or deleting them. Please note that disabling certain cookies may affect the functionality and performance of our website and your ability to access some features (such as staying logged into your student account).

Where required by law (for example, under GDPR and ePrivacy rules in certain jurisdictions), we rely on your consent for the use of non-essential cookies and similar technologies. You may withdraw your consent at any time by changing your cookie settings or contacting us.

5. Third-Party Payment Processors (Stripe, PayPal & Others)

We use secure third-party payment processors, such as Stripe and PayPal, to handle payments for our digital courses. When you make a purchase, your payment information is processed directly by these providers, and we do not store your full credit card details on our servers.

5.1 What Our Payment Providers Collect

When you enter payment details on our checkout pages, the information is transmitted directly to the payment processor under their own privacy policies. This may include:

Payment card details (card number, expiry date, CVC), depending on the method you choose
Billing address and contact information
Transaction-related information (amount, currency, date, and time)

We receive limited information from these processors, such as a payment confirmation, the last four digits of your card, card type, expiration date, your country, and any necessary billing details to satisfy accounting and tax requirements. This information is used to confirm your purchase, deliver your courses, prevent fraud, and maintain legal records.

5.2 Third-Party Privacy Policies

Your use of Stripe, PayPal, or any other payment provider is subject to their respective terms and privacy policies. We encourage you to review those documents for more detailed information about how they handle your data. Examples include:

Stripe: https://stripe.com/privacy
PayPal: https://www.paypal.com/webapps/mpp/ua/privacy-full

We take reasonable measures to ensure that any payment providers we work with are reputable and maintain appropriate security and compliance standards (such as PCI-DSS for card payments).

6. How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of recipients, only as necessary and in accordance with this Privacy Policy:

Service providers – Third parties that help us operate our business and Services, such as hosting providers, email delivery services, analytics providers, customer support platforms, and course delivery tools.
Payment processors – As described above, to process your payments securely.
Professional advisors – Such as lawyers, accountants, or auditors, where necessary for compliance and business operations.
Legal and regulatory authorities – When required to comply with laws, regulations, legal processes, or government requests, or to protect our rights, users, or the public.
Business transfers – In connection with any actual or potential merger, acquisition, asset sale, financing, or similar transaction, your information may be transferred as part of the business assets. We will take reasonable steps to ensure your privacy is protected in such events.

Where we share personal data with service providers or partners, we require them to use the information only for the purposes for which it was shared and to protect it in accordance with applicable privacy and data protection laws.

7. GDPR & International Data Protection Rights

If you are located in the European Economic Area (EEA), the United Kingdom (UK), or another jurisdiction with similar data protection laws (collectively, "GDPR Regions"), you may have certain rights in relation to your personal data, subject to applicable law.

7.1 Your GDPR Rights

Right of access – You can request confirmation as to whether we process your personal data and obtain a copy of that data.
Right to rectification – You can ask us to correct inaccurate or incomplete personal data.
Right to erasure – You can request that we delete your personal data in certain circumstances (for example, when it is no longer necessary for the purposes for which it was collected).
Right to restrict processing – You can ask us to restrict the processing of your personal data in certain situations.
Right to data portability – You can request a copy of your personal data in a structured, commonly used, and machine-readable format and, where technically feasible, have it transmitted to another controller.
Right to object – You can object to the processing of your personal data based on our legitimate interests, and you always have the right to object to direct marketing.
Right to withdraw consent – Where we rely on your consent (for example, for certain marketing or cookie uses), you can withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
Right to lodge a complaint – You can lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes applicable law.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before responding to your request. We will respond within the time limits established by applicable law.

7.2 International Data Transfers

Living Skillfully DBT may store and process your personal data in countries other than your own (for example, where our hosting or service providers are located). Where we transfer personal data from the EEA/UK to countries that have not been deemed to provide an adequate level of data protection, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission or equivalent mechanisms, to protect your personal data.

8. CCPA & U.S. State Privacy Rights

If you are a resident of California or another U.S. state with similar privacy laws (such as Virginia, Colorado, Connecticut, or Utah), you may have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and comparable state laws. These rights apply to "personal information" as defined by those laws and are subject to certain exceptions.

8.1 Your CCPA Rights

Right to know – You can request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
Right to deletion – You can request that we delete your personal information, subject to certain exceptions (for example, where we need the information to provide you with Services you requested or to comply with legal obligations).
Right to correct – You can request that we correct inaccurate personal information that we maintain about you.
Right to opt out of "sale" or "sharing" – We do not sell your personal information, and we do not share it for cross-context behavioral advertising in the sense defined by the CCPA. If this changes in the future, we will update this Policy and provide you with appropriate opt-out mechanisms.
Right to non-discrimination – We will not discriminate against you for exercising any of your privacy rights under the CCPA (for example, by denying Services, charging different prices, or providing a different level of quality), subject to permitted differences related to the value of the data.

To submit a request to know, delete, or correct your personal information under the CCPA or other applicable state laws, please contact us using the details below and indicate the nature of your request and your state of residence. We may need to verify your identity before responding. You may also authorize an agent to make a request on your behalf, subject to verification and documentation requirements under applicable law.

9. Data Security & Retention

We implement technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include encryption in transit (such as HTTPS), access controls, secure storage practices, and regular monitoring of our systems and service providers.

However, no method of transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for limiting access to your devices.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to provide our Services, comply with legal, accounting, or reporting requirements, resolve disputes, and enforce our agreements. When your information is no longer needed, we will either delete it or anonymize it so that it can no longer be associated with you.

10. Children’s Privacy

Our Services are intended for adults and not directed to children under the age of 16 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children without appropriate parental consent. If we learn that we have collected personal information from a child without such consent, we will take steps to delete it as soon as practicable. If you believe that a child has provided us with personal information, please contact us immediately using the details below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this Policy and, where appropriate, by email or by posting a notice on our website or inside your course dashboard. We encourage you to review this Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, you can contact Living Skillfully DBT at:

Email: [email protected]
Subject line: "Privacy Request – Living Skillfully DBT"

When contacting us, please include your name, contact information, the nature of your request, and (if applicable) the region or country in which you reside. This helps us respond promptly and in accordance with the privacy laws that may apply to you.